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Recalled Mugs, Call Centers, and the Evolution of Customer Support: Cost, Emotions, and Brand Equity

Managing Communication During School Closings: Challenges and Solutions for Handling Increased Call Volume

Managing Communication During School Closings: Challenges and Solutions for Handling Increased Call Volume

A Beginner’s Guide to Selling a Mid-Sized Call Center: Steps, Timing, and Strategy

A Beginner’s Guide to Selling a Mid-Sized Call Center: Steps, Timing, and Strategy

Navigating Customer Support Challenges: The Role of Call Centers and Phone Bots in the ChatGPT Era

Navigating Customer Support Challenges: The Role of Call Centers and Phone Bots in the ChatGPT Era

The Potential and Limitations of AI Emotion Analysis in Human Speech

The Potential and Limitations of AI Emotion Analysis in Human Speech

The Future of AI-Powered Inter-Species Communication: Talking to Our Pets in Real-Time

The Future of AI-Powered Inter-Species Communication: Talking to Our Pets in Real-Time

Life After a Big Earthquake: Lessons from Japan and the Role of Call Centers in Disaster Recovery

Life After a Big Earthquake: Lessons from Japan and the Role of Call Centers in Disaster Recovery

Hiring Call Center Agents vs. Implementing Phone Bots: A Comparison of Process, Cost, and Education

Hiring Call Center Agents vs. Implementing Phone Bots: A Comparison of Process, Cost, and Education

Japanese Customer Support: A Cultural Contrast with Global Practices and Future Directions

Japanese Customer Support: A Cultural Contrast with Global Practices and Future Directions

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