AI Misunderstanding and Frustration: Why Boomers and Gen X Avoid Phone Bots
Phone bots are becoming a common feature of customer service, but many older customers—particularly Baby Boomers (born 1946–1964) and Generation X (born 1965–1980)—are reluctant to use them. Misund...
Phone bots have become essential tools for improving customer service efficiency and reducing operational costs. However, not all phone bot providers offer the same level of performance and flexi...
Phone bots have become a common tool for handling customer service inquiries, but customer satisfaction with phone bots varies significantly by generation. While Millennials and Gen Z are more open...
Fiction Story: When We Stopped Working
In the spring of 2050, nine-year-old Luma sat cross-legged on the sun-warmed floor of her grandparents' apartment in New Kyoto District 7. Above her, the skyline shimmered with mirrored towers and ...
AI Misunderstanding and Frustration: Why Boomers and Gen X Avoid Phone Bots
Phone bots are becoming a common feature of customer service, but many older customers—particularly Baby Boomers (born 1946–1964) and Generation X (born 1965–1980)—are reluctant to use them. Misu...
Death of Internet Search Ads: How AI-Powered Deep Search is Changing the Game
AI-powered deep search is disrupting the digital advertising landscape, reducing the effectiveness of traditional internet search ads. With AI platforms like ChatGPT and Google’s Gemini providing...