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Generational Divide in Phone Bot Usage: Why Gen X Prefers Human Interaction While Millennials Opt for Automation

Phone bots have become a common tool for handling customer service inquiries, but customer satisfaction with phone bots varies significantly by generation. While Millennials and Gen Z are more open...

Fiction Story: When We Stopped Working

In the spring of 2050, nine-year-old Luma sat cross-legged on the sun-warmed floor of her grandparents' apartment in New Kyoto District 7. Above her, the skyline shimmered with mirrored towers and ...

AI Misunderstanding and Frustration: Why Boomers and Gen X Avoid Phone Bots

  Phone bots are becoming a common feature of customer service, but many older customers—particularly Baby Boomers (born 1946–1964) and Generation X (born 1965–1980)—are reluctant to use them. Misu...

Death of Internet Search Ads: How AI-Powered Deep Search is Changing the Game

  AI-powered deep search is disrupting the digital advertising landscape, reducing the effectiveness of traditional internet search ads. With AI platforms like ChatGPT and Google’s Gemini providing...

Why Baby Boomers Avoid Phone Bots: Generational Trust Issues in Automated Customer Service

Baby Boomers (born 1946–1964) represent a significant portion of the customer base, yet they are the least likely to engage with phone bots for customer support. Despite advancements in AI and auto...

Lead Qualification at Scale: How Outbound Phone Bots Streamline the Sales Funnel

  Lead qualification is a critical step in the sales process, but manual qualification is time-consuming and resource-intensive. Outbound phone bots are transforming this process by automating lead...