enterprise
How an AI Phone Bot can Solve the "Black Box" Problem and Benefit Companies and Stakeholders
In companies with a large number of employees, there is often a "black box" problem where it is unclear which department receives what kind of inquiries on the phone, and how they are being address...
For middle size contact center Outline:Monthly 4,000 incoming call,100 FAQ, Single telephone number, max 25 concurrent(simultaneous) call, no SMS, no recording, no Transfer call to Operator, no API...